NPS Survey Template
The standard NPS survey is two questions: the 0–10 “how likely are you to recommend” scale and an open “why?”. This template adds one optional follow-up that makes the scores actionable.
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What’s in this template
| Question | Type |
|---|---|
| How likely are you to recommend us to a friend or colleague? * | NPS 0–10 |
| What is the main reason for your score? | Paragraph |
| What is one thing we could do to make you more likely to recommend us? | Paragraph |
Tips before you share
- Use the exact standard wording if you want to compare with published NPS benchmarks.
- Always show 0–10 left to right with labelled ends.
- The follow-up “why?” is where the value is.
- Paste your tallies into the NPS calculator to get the score.
Questions people ask
What are the standard NPS questions?
“How likely are you to recommend [company] to a friend or colleague?” on a 0–10 scale, followed by an open question such as “What is the main reason for your score?”
How is NPS calculated from this survey?
Percentage of promoters (9–10) minus percentage of detractors (0–6). Passives (7–8) count toward the total only. Use the NPS calculator on this site.